On the eve of the trip, tourists receive an SMS message with the mobile phone number of the guide and the bus number. The guide is available to call no earlier than 07.40 am and no later than 08.00 am. The guide should only call in case of an emergency, for example, to inform about the delay of tourists or the impossibility of making a trip to Karelia for 1 day.
Departure of the bus to the flight is made without delay at 08.00. If tourists arrive late to the group’s meeting point, they are invited to catch up with the group by taxi, having learned from the guide the number, bus brand, route, as well as the place of possible boarding the bus, or refuse to travel. Questions about compensation for the cost of a trip to Karelia for 1 day, if there are grounds, are resolved at the place of purchase of the permit.
In case of a storm on lake Ladoga, the trip is cancelled in the morning before departure. All questions about the postponement of the trip to other dates, as well as the return of funds are resolved by phone office during working hours at the place of purchase.
We ask you to bring your passport (for a child – a copy of the birth certificate), insurance policy.