When planning a trip, you must have a sufficient reserve of time – at least 3 hours after the end of the program, since delays due to force majeure circumstances – adverse weather conditions on Lake Ladoga (storm and its consequences, fog, etc.), difficulties are possible when driving (traffic jams) on roads and other unforeseen factors.
When visiting the existing temples and the territory of the inner square of the monastery, men should be without hats, women should have skirts and a headdress. Visiting the monastery in sportswear and open clothing is not permitted. On a trip it is advisable to have comfortable shoes. Minor changes may be made to the travel program.
On the eve of the trip, tourists receive an SMS – message with the guide’s mobile phone number and bus number. The guide is available for calls no earlier than 07.30 in the morning and no later than 08.00 in the morning. The guide should be called only in an emergency, for example, to inform about the late arrival of tourists or the impossibility of making a trip.
The bus leaves for the flight without delay at 08.00. If tourists arrive at the meeting point of the group late, they are invited to catch the group by taxi, having learned from the guide the number, make of the bus, the route, as well as the place of possible boarding the bus, or to refuse the trip. Questions regarding compensation of the cost of the trip, if any, are decided at the place of purchase of the ticket.
In the event of a storm on Lake Ladoga, the trip is canceled in the morning before departure. All questions about the transfer of the trip to other dates, as well as about the refund, are resolved by calling the office during business hours at the place of purchase of the ticket.
We ask you to bring your passport (for a child – a copy of the birth certificate), insurance policy.
The bus is forbidden to eat and any drinks except water. All buses are equipped with hygiene bags and napkins, in case of symptoms of motion sickness, we ask you to immediately inform the accompanying group or driver, as if the passenger compartment is dirty or damaged, a fine will be charged that covers the amount of damage